Privacy Policy
Last updated: June 2026 · LOTUS SPA Da Nang
1. Overview
LOTUS SPA ("we", "us", or "our") operates the website lotuswellnessdanang.com. This Privacy Policy explains what information is collected when you visit our site, how it is used, and your rights regarding that information. We are committed to handling your data with care and transparency.
2. Information We Collect
We collect two categories of information:
Booking request details
When you submit a booking request, you provide your name, preferred service, date, time, and contact method (WhatsApp, KakaoTalk, Zalo, or Messenger). This information is sent directly to our messaging app as a notification and is not stored in any database on this website. It is not retained after the notification is delivered.
Analytics & behavioural data
We use third-party analytics tools (described in Section 3) that automatically collect information about how you interact with our website. This may include pages visited, time on site, clicks, scroll depth, session recordings, and heatmaps. This data is collected via cookies and similar tracking technologies.
3. Analytics Tools We Use
Microsoft Clarity
We partner with Microsoft Clarity to understand how visitors use and interact with our website through behavioural metrics, heatmaps, and session replay. This helps us improve the site experience and our services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of content and online activity. We also use this information for site optimisation and security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Google Analytics 4
We use Google Analytics 4 to measure website traffic and booking funnel performance. Google Analytics collects anonymised data about page views, session duration, and conversion events (such as booking form submissions and contact button clicks). IP addresses are anonymised. For more information, visit Google's Privacy Policy.
4. Cookies
Our analytics partners (Microsoft Clarity and Google Analytics) use cookies and similar tracking technologies to collect the data described above. By continuing to use this website, you consent to the use of these cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
5. How We Use Your Information
We use the information collected to respond to booking requests via your chosen messaging app, to understand how visitors use our website so we can improve it, and to measure the effectiveness of our marketing. We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.
6. Data Retention
Booking request details are not stored on our servers — they are delivered as a notification and immediately discarded. Any temporary booking data stored in your browser's local storage is automatically cleared once you reach the confirmation page. Analytics data is retained according to the data retention policies of Microsoft Clarity and Google Analytics respectively.
7. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of personal data we hold about you. Because we do not store booking data, there is generally no personal data for us to provide or delete. For analytics data held by Microsoft or Google, please refer to their respective privacy statements linked above. If you have any questions or requests, please contact us via the messaging options on our website.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
9. Contact
If you have any questions about this Privacy Policy, please reach out to us via WhatsApp, KakaoTalk, Zalo, or Messenger — all contact options are available on our homepage.